Privacy Policy
How SuperHound collects, uses and protects your information.
Effective Date: August 6, 2026
Last Updated: August 6, 2026
SuperHound ("SuperHound," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to this website, our phone and text communications, and the pet waste removal services we provide.
SMS Privacy Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
We collect only what we need to quote, schedule and provide service:
- Contact information — your name, mobile or landline phone number, email address, and service address.
- Service information — yard details, number and names of pets, gate codes or access instructions you choose to give us, service frequency, and visit history.
- Communication records — messages you send us by web form, email, phone or text, including your consent selections and the date and time they were given.
- Payment information — billing name and address. Card payments are processed by a third-party payment processor; we do not store full card numbers on our systems.
- Basic website data — standard server log information such as IP address, browser type and pages visited.
2. How We Use Your Information
- To prepare and send you a quote you requested.
- To schedule, perform and follow up on services.
- To send service-related text messages and emails you have consented to receive, such as appointment confirmations, reminders, on-the-way notices, job-completion notices and account notices.
- To send invoices and process payments.
- To respond to your questions and provide customer support.
- To maintain records and comply with legal obligations.
3. Text Messaging (SMS/MMS)
We send text messages only to individuals who have provided express written consent, by checking the SMS consent box on our website form, by submitting a written request, or by texting us first.
- Message frequency varies based on your service schedule and your interactions with us.
- Message and data rates may apply.
- You may opt out at any time by replying STOP to any message. You will receive a single confirmation that you have been unsubscribed, after which we will not send you further texts.
- Reply HELP for help, or contact us at 304-313-3292 or tyler@superhoundpetwaste.com.
- Consent to receive text messages is not a condition of purchasing any goods or services.
Mobile opt-in data is never sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes. We share your mobile number only with the service providers who help us deliver messages and run our business, and only so they can perform that work for us.
4. How We Share Information
We do not sell your personal information. We share it only in these limited circumstances:
- Service providers. Vendors that operate on our behalf, such as our messaging platform, scheduling and CRM software, email provider, payment processor and accountant. They may use the information only to provide services to us.
- Legal requirements. When required by law, subpoena, court order, or to protect the rights, property or safety of SuperHound, our customers or others.
- Business transfer. In connection with a merger, acquisition or sale of assets, subject to the commitments in this policy.
Again, mobile information and SMS consent data are excluded from all sharing except with subcontractors providing support services on our behalf.
5. Cookies and Analytics
This website may use basic cookies and analytics to understand traffic and improve the site. You can disable cookies in your browser settings; the site will still work.
6. Data Retention
We keep customer and communication records for as long as needed to provide service and to meet legal, tax and accounting requirements. Opt-out records are retained so we can continue to honor your request.
7. Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from emails using the link in any email, or by contacting us.
- Request access to, correction of, or deletion of the personal information we hold about you by contacting us at the details below. We will respond as required by applicable law.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent version. Material changes will be posted on this page.
11. Contact Us
SuperHound
204 Winchester Dr
Morgantown, WV 26505
Attn: Tyler Vincent
Phone: 304-313-3292
Email: tyler@superhoundpetwaste.com
